Frequently Asked Questions

Here are some of our most asked questions to help to make shopping online easier! If you have a question that isn’t listed here feel free to reach out to us through here or on one of our socials and we will get back to you as soon as possible!

‘Im not sure what will be best for my hair?’

It can be confusing to know exactly what will work best for your hair. We want you to fall in love with your products so feel free to reach out on our socials for some guidance!

‘I’ve purchased the wrong product for my hair what can i do?’

Oh no! It sucks to get the wrong product but don’t worry, We can help! If the product has not been opened or used (and isn’t lipstick, lip gloss or makeup brushes) we can refund or replace the product with one that is suited to your hair! Just reach out on our socials or flick us and email!

‘What does it mean to be apart of sustainable salons australia?’

Being apart of ‘Sustainable salons Australia’ means that we recycle everything we possibly can down to the hair that we cut off your head! All plastic and metal gets recycled so it can be reused, and your hair gets recycled and is used to soak up oil spills (expect if you donate a ponytail! that goes to wig-makers! How cool!). If you want to know more check out www.sustainablesalons.org!